Precious Pompis offers USPS first class, USPS priority mail, and UPS ground shipping for all US addresses and overseas military addresses. For International shipping we offer USPS International first class package shipping. International customers may be charged duty/taxes/customs fees, this is the responsibility of the customer. We do our best to pack and ship orders within 48 hours after the order is placed. During our busier times we may ask to allow up to 3-5 business days for your items to ship.
We accept address changes within 24 hours of placing your order. Fill out our address change form (pdf link) and email it to firstname.lastname@example.org. Be sure to add your new address to your customer account. You will receive a confirmation email within 5 business days of the completed and confirmed address change.
Returned to sender packages
If a package cannot be delivered due to an address error, we are not obligated to reship the package. Customers will be responsible for the extra shipping costs to reship the items if the package arrives back to us.
Lost or Undelivered Packages
Once we ship your items, we are no longer responsible for your items, but we will always help you locate them. Route shipping insurance is the only coverage we offer if a package goes missing, is damaged, or is lost. If Route is de-selected from checkout, we can not ensure you will receive any compensation from USPS. Please call your local post office and ask about your package. Be sure to have your tracking number ready as well as the tracking information that can be found on USPS.com. Most packages are found with only a slight delay in delivery. We cannot guarantee a refund for lost or stolen packages.